FAQs

Currently, we are offering economy to express level shipment options through the United States Postal Service (USPS).

Yes we ship worldwide! Shipping charge would cost approximately $23 USD. International shipping takes around 10-20 business days.

Estimated delivery dates are based on the shipping method selected during checkout as well as an order processing time of 1-3 business days. Economy shipping is typically 5-7 business days, whereas Expedited shipping ranges from 1-3 business days.

All major card payments (Visa, Mastercard, American Express) and PayPal are currently accepted using ShopifyPayments. Every transaction is SSL protected, PCI Compliant, and fully encrypted to ensure your information is kept secure. Shopify Payments exceeds industry security standards and is trusted by thousands of businesses of all sizes across the globe including many Fortune 500 companies.

Click on the product that you would like and press the “Add to cart” button. If the button is not available, that particular item may be out of stock. To proceed to checkout, click the cart icon on the top right of the screen and then press “Checkout”. Once you have filled out all your information and placed your order, you will receive an email confirmation of your transaction. We will provide an additional notification once your items have been shipped.

Please notify us as soon as possible by email at support@shopsunomi.com in order to cancel/change your order before your item is shipped.

Creating an account will make you eligible to receive additional discounts and promotions on future orders. You may also checkout as a Guest without having to create an account.

Tracking details will be provided to your email address once your item has shipped. If you have not received these details within 3 business days of your order, please email us at support@shopsunomi.com.

Sunomi wants you to be happy with your purchase. We accept returns of non-sale, unused, unwashed, undamaged merchandise purchased online for a full refund (excluding shipping costs) within 30 days of purchase. For incorrect or defective items, we will pay the shipping costs to return the item back to us.

Refund receipt is based upon the return shipping transit time, refund processing time, and bank processing time to issue your refund. If you have any questions regarding at what stage your refund process is in, please do not hesitate to contact us at support@shopsunomi.com